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Frequently Asked Questions

General​

What is Quarterback?​

Quarterback is an investor relations intelligence platform that helps ASX-listed companies monitor market sentiment, track media coverage, and analyze the impact of company announcements.

Who is Quarterback for?​

Quarterback is designed for:

  • Investor relations teams
  • Company secretaries
  • Communications professionals
  • C-suite executives
  • Anyone responsible for managing a company's market perception

How does Quarterback collect data?​

We monitor public sources including:

  • Social media platforms (Twitter, LinkedIn, Reddit)
  • Investment forums (HotCopper, Strawman)
  • News publications
  • ASX announcements
  • YouTube and other content platforms

All data comes from publicly available sources.

Account & Billing​

How do I create an account?​

Visit app.qback.au and click Sign Up. Follow the prompts to create your account.

How do I reset my password?​

Click Forgot Password on the login page and follow the instructions sent to your email.

Can I manage multiple companies?​

Yes, you can monitor multiple ASX-listed companies from a single account. Use the company selector dropdown to switch between them.

How do I cancel my subscription?​

Contact us at support@qback.au to manage your subscription.

Features​

What platforms do you monitor?​

We monitor:

  • Twitter / X
  • LinkedIn
  • Reddit
  • HotCopper
  • Strawman
  • YouTube
  • News publications (AFR, Reuters, etc.)
  • And more

How often is data updated?​

  • Social media: Near real-time (within minutes)
  • News: Hourly checks
  • ASX announcements: Real-time
  • Market data: Daily after market close

How accurate is the sentiment analysis?​

Our sentiment analysis uses advanced natural language processing. While no AI is perfect, our models are specifically tuned for financial and investor relations content. We achieve high accuracy on most content types.

Can I export my data?​

Yes, you can export:

  • Activities (CSV)
  • Reports (PDF, PowerPoint)
  • Metrics data (CSV)

Market Analysis​

What is Abnormal Return (AR)?​

Abnormal Return is the difference between a stock's actual return and its expected return based on market movements. A positive AR means the stock outperformed expectations.

What is CAR?​

Cumulative Abnormal Return (CAR) is the sum of abnormal returns over a period. It's commonly used to measure the total market impact of an announcement.

How do you calculate expected returns?​

We use the Capital Asset Pricing Model (CAPM):

Expected Return = α + β × Benchmark Return

Where α (alpha) and β (beta) are calculated from historical data.

Can I change my benchmark index?​

Yes, go to Company Settings → Market to select your preferred benchmark (AXJO, XSO, etc.) or enable commodity benchmarking.

Troubleshooting​

Why am I not seeing any activities?​

Common reasons:

  1. New account - Allow 24-48 hours for initial data population
  2. Search queries - Check your social account configuration
  3. Date range - Ensure you've selected the correct date range
  4. Platform issues - Some platforms may have temporary delays

Why is my sentiment score different than expected?​

Sentiment analysis considers:

  • Overall tone of the content
  • Financial context
  • Sarcasm and nuance (where detectable)

If you believe sentiment is miscategorized, you can provide feedback through the activity detail panel.

My announcement CAR looks wrong​

Ensure:

  • Your benchmark index is appropriate
  • There's sufficient historical data
  • The announcement date is correct
  • No data gaps exist in the period

How do I contact support?​

Email us at support@qback.au. We typically respond within one business day.

Privacy & Security​

Is my data secure?​

Yes, we use:

  • Encrypted data transmission (HTTPS)
  • Secure cloud infrastructure (Google Cloud)
  • Regular security audits
  • Access controls and monitoring

Do you share my data?​

No, we never share your data with third parties. Your data is used solely to provide the Quarterback service to you.

Can I delete my data?​

Yes, contact support@qback.au to request data deletion.

Still have questions?​

Contact our support team at support@qback.au and we'll be happy to help.